Cancellation Policy
Understanding how cancellations work with our flight booking service
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General Policy
We at FaresClan know that things can happen that change your travel plans. Our cancellation policy is formulated to be clear and abide by airline regulations and fare terms. Cancellations and refunds are mainly subject to the policy of the airline that the ticket is matched to. As we are an intermediary, our policy is not to affect the cancellation and refund.
- Requests for cancellation should be in accordance with airline regulations.
- Depending on the conditions of fares, fees can be applied.
- The refunds depend on the type of ticket and policy of the airline.
Types of tickets
You should be aware of what kind of ticket you have before asking to have your ticket refunded:
- Refundable tickets can be refunded fairly easily.
- It is harder to cancel a ticket that is not refundable, so the airline can only give you a partial refund or credit.
- Promotional fares are also tougher and the cancellation fee is more expensive.
Refund Process
After you have asked to cancel, we submit it to the airline to be approved. After approval:
- The refunds are made using the same mode of payment.
- The time it takes to process is dependent on the airline and payment provider.
- It can take a number of business days before the amount can be reflected in your account.
- We will keep you up to date on the changes and help you while you wait.
Important Points
In order to have a trouble-free cancellation process, please remember the following:
- Any wish to cancel must be done via our support team.
- There can be service or processing fees on top of airline charges.
- You can also ask for a refund, but it will cost more.
- Some tickets are not refundable.
Frequently Asked Question
Q. What is the refund time?
The refunds typically require 7-14 business days upon airline approval, based on the method of payment and the bank processing time.
Have Questions About Our Policies?
Our support team is available to help you understand our policies and answer any questions you may have.
By using FaresClan, you acknowledge that you have read, understood, and agree to the cancellation policy as described above.